Skin Science
Answers to common questions about Ursa Major products, packaging, shipping, returns, subscriptions, and more.
Shipping
- My shipment was returned to sender. What happens next?
- My order was marked as "Delivered" but I can't find it. What happens next?
- How can I arrange for another delivery attempt if my shipment was undelivered?
- What do I do if my shipment has been delayed or stuck in transit?
- How do I track my order? What if my tracking link isn't working?
- Do you ship to PO/APO/FPO/DPO addresses?
- When will my order ship and arrive?
- Where do you ship and which carriers do you use?
- Where do you ship from?
- What is Worry-Free Delivery Protection?
- What is your Shipping Policy and cost?
Orders & Promos
- I forgot to apply my discount!
- Do you have discounts for returning customers?
- How do I get 15% off my first order?
- I have an issue with the product I received. What should I do?
- Can I change, cancel, or edit my order details once it's been placed?
- How can I make sure my order was placed successfully?
- How do I select my free sample?
- Can I split my payments into Afterpay installments?
- Where can I purchase Ursa Major products?
Returns
Product
- The color or scent of my product is slightly different than the last one I received. Is it okay to use?
- What is my product's "Best By" date?
- Do the products come sealed?
- Can I purchase a sample to try?
- Can I use your products while pregnant or nursing?
- What products are right for me?
- Serums
- Moisturizers
- Cleansers
- Where are products made? Are they vegan and cruelty-free?
Subscribe & Save
- What is Subscribe & Save?
- What are the benefits of Subscribe & Save?
- How do I set up a subscription?
- I am based outside of the United States. Can I subscribe?
- How do I access my Subscribe & Save account?
- How do I edit the products in my subscription?
- How do I update the shipping address used for my subscription?
- How do I skip or change an upcoming subscription order date?
- How do I update the payment method attached to my subscription?
- I want to cancel my subscription. How do I cancel, and what happens next?
- Can a separate promo code or promotional items be applied to a subscription?
- Can I expedite the shipping of my subscription order?
- Will I be notified about upcoming subscription shipments?
- I received a subscription order I did not mean to place. What should I do?